Essentially: Fixed monthly costs for guaranteed outcomes and level of service & the benefits of a complete Fortune 500 style IT department at a fraction of the cost
Standard Services:
Network Monitoring, router & firewall updates
Server and workstation monitoring
Server & workstation patching and service pack application
Protection from viruses, spam & spyware
Monitored/verified backup, on or off site
Help Desk Support during business hours
Procurement of new hardware/software
Account Management
Features of Managed Services
Before Managed Services
After Managed Services
Service Delivery
Reactive, driven by IT failure
Proactive, addresses potential issues before
failure
Service Costs
High, hourly rates, unpredictable
Predictable, manageable, monthly fixed cost
Accountability
Best efforts basis by IT provider
IT Provider commits to specific service level
Relationship
Hourly work and project driven
IT provider becomes “Virtual CIO”, win/win
partnership
The resulting benefits:
Increased employee productivity due to proactive support
Predictable monthly costs make budgeting easy and eliminate high spikes in IT service costs
A clearly defined service level agreement eliminates concern about what outcome the IT service provider will actually deliver
The relationship delivers a “Virtual CIO” to the client, enabling them to focus on their core business with confidence their IT needs are being managed
Reduced risk about IT availability provides peace of mind to the client.