What is Managed Services?

Essentially: Fixed monthly costs for guaranteed outcomes and level of service & the benefits of a complete Fortune 500 style IT department at a fraction of the cost

Standard Services:

Network Monitoring, router & firewall updates
Server and workstation monitoring
Server & workstation patching and service pack application
Protection from viruses, spam & spyware
Monitored/verified backup, on or off site
Help Desk Support during business hours
Procurement of new hardware/software
Account Management

Features of Managed Services

	Before Managed Services	After Managed Services
Service Delivery	Reactive, driven by IT failure	Proactive, addresses potential issues before failure
Service Costs	High, hourly rates, unpredictable	Predictable, manageable, monthly fixed cost
Accountability	Best efforts basis by IT provider	IT Provider commits to specific service level
Relationship	Hourly work and project driven	IT provider becomes “Virtual CIO”, win/win partnership

The resulting benefits:

Increased employee productivity due to proactive support
Predictable monthly costs make budgeting easy and eliminate high spikes in IT service costs
A clearly defined service level agreement eliminates concern about what outcome the IT service provider will actually deliver
The relationship delivers a “Virtual CIO” to the client, enabling them to focus on their core business with confidence their IT needs are being managed
Reduced risk about IT availability provides peace of mind to the client.

Contact Us Online

or by Phone

Tel: 905-479-0214

Toll-free: 800-387-9864

Fax: 905-479-9472